1. Booking Contract
1.1 When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when we have received your Deposit and have confirmed your booking by email.
1.2 You must be at least 18 years of age at the time of making the booking. At the time of booking or when otherwise requested by us, you must provide a list of the names and approximate ages of all adults, children and infants that will be staying in the property. You are entitled to change members of your booking party prior to arrival provided that you do not exceed the maximum occupancy of the cottage (or the reduced occupancy agreed at the time of booking if lower); however where you have previously provided details of the booking party to us, we will need you to provide details of any such changes. You are responsible for ensuring that all members of your booking party comply with the Rental Agreement (as set out below), however, the Contract for the provision of accommodation is between us and you (as the person making the booking). N.B. HEN & STAG BOOKINGS BY ARRANGEMENT ONLY.
2. Bookings, the Deposit and Payment
2.1 Bookings can be made by using our website, by email and by telephone. Upon acceptance of your booking you are required to pay a deposit of 25% of the cost of the Stay (the Deposit). The Deposit forms part of the payment for your Stay and will only be refundable in the circumstances set out in Clause 3.
2.2 Upon receipt of the Deposit we will confirm and send you a summary of your booking.
2.3 The balance will be due no later than 60 days from the start of your Stay.
2.4 Full payment is due at the time of booking if your booking is made within 60 days of the start of your Stay.
2.5 We are entitled to cancel a Stay where payment has not been received when due. We will do our best to contact you by telephone and email before any such cancellation. If we cancel in such circumstances, we will attempt to re-let the property and Clause 3 of this agreement will be applied.
2.6 Once you have a confirmed booking your ability to cancel and receive a return of any monies paid by you is set out in Clause 3 below.
2.7 Once a booking is confirmed the dates of your Stay are not transferable other than by us in the limited circumstances contemplated by Clause 3.4 below following a Force Majeure Event. If you are unable to make use of your booking, you may transfer your booking to a third party with our consent which we will not withhold unreasonably.
2.8 It is your responsibility to ensure that you have adequate insurance in place to cover any loss or damage that you may suffer as a result of any cancellation of your Stay. We strongly recommend that you consider taking out such insurance immediately following your booking being confirmed.
2.9 A security deposit is required and will be automatically reserved for the booking. The automatic reserve is conducted by putting a hold or charge on the Guest's credit card for the amount of {BSDAMT} exactly {BSDRS} days prior to the arrival date. The credit card of the last successful payment will be used. If credit card payments were not used, it is the responsibility of the Guest to send {BSDAMT} by BACS to satisfy the Security Deposit requirement. If, at the end of the rental period, the rental property is returned undamaged beyond normal wear and tear, the Security Deposit will be released in full within {BSDRL} days. In the event of any damages, Owner will provide Guest with a full accounting of expenses incurred and deductions made from the Security Deposit. Should the damages exceed the amount of the Security Deposit, Guest agrees to pay the balance within {BSDRL} business days after receiving notification.
3. Cancellation
3.1 Cancellation by you
If you need or wish to cancel your booking, you need to confirm your intention to cancel in writing to us as soon as possible. It is important that you notify us as soon as possible should you wish to cancel, as this will give us a chance to re-let the property.In the event of cancellation by you we will do our best to re-let the property. If we are successful we will refund your payment less in all cases an administration fee of £150, to cover our costs and third party costs related to the cancellation and re-booking.Where we are able to re-let the property for all or part of the period of your Stay, you will be entitled to the return of all or part of the Deposit, The amount we refund to you under this clause will depend on the final letting price that we receive for the new booking which may be less than you have paid or agreed to pay.
3.2 If we are unable to re-let the property for the dates of your stay you will be entitled to a refund according to the following sliding scale
Number of days before the booking that notification of cancellation is received Percentage of Booking payment refunded if we are not able to re-let the dates
More than 90 days notice 100% Refund less £150 Cancellation fee
60-89 days notice 75% Refund less £150 Cancellation fee
30-59 days notice 25% Refund less £150 Cancellation fee
Less than 30 Days notice No Refund will be issued
Examples
i. If you book a stay costing £2000 and wish to cancel having paid a £500 deposit, and notify us more than 60 days prior to the start of the stay, and we are able to re-let the property for £2000, you will be refunded £350 (£500 minus £150 cancellation fee).
ii. If you book a stay costing £2000 and wish to cancel having paid a £500 deposit, and notify us more than 60 days but less than 90 days prior to the start of the stay, and we are not able to re-let the property you will be refunded £225. (75% of £500 equals £375 minus £150 cancellation fee).
iii. If you book a stay costing £2000 and wish to cancel having paid a £500 deposit, and notify us more than 60 days prior to the start of the stay, and we are only able to re-let the property for £1900 you will be refunded £250 of your £500 deposit.
3.3 Your inability to travel
Your inability (or the inability of any, some or all of your intended occupants) to travel to and stay at your Cottage for any reason (including but not limited to, illness, requirement or recommendation to self-isolate or quarantine, jury duty, incarceration, change in personal or work circumstances, family emergencies and travel delays) remains at your risk and does not give rise to a right to cancel or to receive a refund other than under the terms of this Clause 3.
3.4 Cancellation by us
If our performance is hindered or prevented by a Force Majeure Event (please see definition below), we may, at our sole discretion, offer you:(a) a full or partial refund; or(b) alternative dates; or(c) such other remedy as we consider appropriate (acting reasonably) with regard to the circumstances.For the purposes of this Contract, Force Majeure Event means any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) any labour or trade dispute, strikes, industrial action or lockouts; (h) non-performance by suppliers or contractors; and (i) interruption or failure of utility service.
3.5 We reserve the right to refuse to hand over the property to (or to allow the continued occupation by) any person who in our reasonable opinion is not in a suitable state to take charge of it.
3.6 We reserve the right to require any guest to leave the property and the site where, in our reasonable opinion, the guest fails to observe the Rental Agreement or otherwise poses a threat to our safety or the safety or enjoyment of other guests or causes damage to property or danger to others.
3.7 In the circumstances described in 3.5 and 3.6, no refunds shall be given unless we are able to re-let the cottage and having done so have fully recovered any costs associated with the relevant circumstances.
4. Period of hire
You may access the property from 3pm on the day of arrival. Access instructions will be emailed approximately 2 weeks prior to arrival. You must vacate the property by 10am on the day of departure. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.
5. Number of persons using the property
Your booking will provide for a maximum number of persons (including children and infants) who may occupy the house. This will either be agreed with you at the time of booking, or otherwise will be the capacity of the property as stated on the website. In exceptional circumstances, we may be able to accommodate an additional child. – this subject to a supplemental fee of £30 per night. The identity of anyone staying at the property must be disclosed to us prior to their arrival (if they are not mentioned on the booking form). We reserve the right to refuse admittance or require you to leave if this condition is not observed.
If you wish to invite additional visitors to visit you during your stay, please ask us. We will try to accommodate this but we need to comply with the maximum site occupancy limits dictated by our insurance.
6. Care of the property
You must not use the property or the site for any illegal, dangerous, offensive, noxious or noisy activities or behave in a way that may be a nuisance or annoyance to us, other guests or our neighbours. We live in a peaceful location and we ask that you respect that and other guests. As such, the playing of music, singing or other excessive noise that can be heard outside of your property after 10pm is not permitted.
6.1 Smoking, Vaping and the use of illegal substances, is not allowed in the property or any other buildings.. Smoking on the grounds should be away from the buildings and will be tolerated provided that all cigarette ends are disposed of properly. Vaping is permitted outside only.
6.2 The charging of electric bikes or cars from the property supply is strictly prohibited.
6.3 Fireworks, drones and Chinese lanterns are not permitted anywhere on our grounds.
6.4 You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave the property in the same state of repair, and in a clean and tidy condition at the end of the rental period.
6.5 We appreciate that accidents can happen and we take a pragmatic and sensible approach to damage and breakages – we would not charge you for the odd broken mug or glass, but please do inform us of any breakages or damage so that we can put it right.
6.6 You will be notified on the day of departure if we find anything not as it should be, but hopefully you will already have informed us of any such damage. Any damages will have to be paid for, in full, within 7 days of notification. We recommend you have insurance in place to cover this.
7. Complaints
7.1 We want to ensure you have an enjoyable stay. So if you have any problem or cause for complaint, we ask that you contact us as soon as possible to give us the best chance to resolve it. We live very nearby and are generally available, and will do our best to resolve any issues as soon as we can.
7.2 If you notice that something is broken or not working properly please tell us even if it is not causing you a problem or discomfort as we want to ensure things are as good as they can be for all guests.
8. Cleaning
On departure, please leave the house as you found it, in a clean and tidy condition. Please ensure that you have washed and dried up (or loaded the dishwasher and started the cycle), removed all rubbish from throughout the cottages and put it in relevant bins and recycling facilities, and ensure that ovens and barbeques are clean and free from grease. Please return any furniture or other items that you have moved back to where they were at arrival.
9. Dogs
Well behaved dogs are welcome and are charged at £10 per night per dog and must be under proper supervision and control at all times.
9.1 Dogs are strictly not allowed on any of the furniture, including the beds.
9.2 All pet damage is chargeable and you must remove all dog mess from the garden before departure.
9.3 The garden is fenced and gated but we accept no liability if your dog escapes. It is your responsibility to ensure that your pet is kept under control at all times.
9.4 No dog is to be left alone in the cottage at any time.
Please note we train young horses at Moorbath Farm.
10. Supervision
10.1 There must be at least one capable and responsible adult over the age of 18 in the property.
10.2 You are responsible for the physical supervision of all members of your party under the age of 18 at all times. This is particularly important in the Games room, Hot Tub and the swimming pool and near to our animals, (please see our swimming pool terms of use for more details).
10.3 Parties not supervising their children responsibly may be asked to put appropriate arrangements in place or to leave the relevant facility.
11. Right of entry
We retain the reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance. We will do our best to minimise disruption to you if we need to enter the property during your Stay.
12. Third Party Suppliers
12.1 If you wish to engage any third party to perform any service (including by way of example private catering, beauty therapy, childminding or entertainment services) at the property you must obtain our written permission. Such permission should be requested in advance of your stay with details of the entity you intend to use to perform the service, the service to be performed and details of their public and employer’s liability insurance. Consent will only be given where we and our insurers are happy that the appropriate risks have been covered.
12.2 Any recommendation of a supplier made by us will be based on our genuine belief or experience or feedback received by us from other guests or local contacts.
A recommendation by us of a supplier does not relieve you of the requirement to obtain our written permission as set out above.
12.3 We will not accept liability for the services provided (or failure to provide such services) by any third party supplier or business used by you in the course of your stay (regardless of whether they are recommended or referred by us). This will not apply where we have been negligent or dishonest in this regard.
13. Liability
13.1 You must take all necessary steps to safeguard yourselves and your property.
13.2 We, our employees, contractors and representatives shall not be liable to you or your party for loss or damage to property.
13.3 We, our employees, contractors and representatives shall not be liable to you or your party for accidents or injuries to you and your party, either within the property or outside unless demonstrably caused by our negligence or wilful misconduct or that of those for whom we are legally responsible.
13.4 We shall not be liable to you for the failure or non-availability of any particular facility in the Cottage or at the site although in all cases we will seek to rectify any such failure as soon as is reasonably practicable.
